CorpshoreEndistri
Telecommunications
High-volume inbound and technical support with retention and upsell programmes.
Core compliance
Ley 172-13
Delivered from
Santo Domingo, Santiago, Puerto Plata, Punta Cana
Corpshore Dominicana delivers high-volume inbound, technical support, retention and upsell for telecommunications clients, with bilingual teams and quality monitoring, in the US Eastern time zone.
The sector's operating challenges
Challenge
High contact volume with quality pressure
How we address it
Trained voice teams with calibrated quality monitoring that holds standards at scale.
Challenge
Churn on price-sensitive accounts
How we address it
Retention programmes that resolve the underlying issue and present the right offer.
Challenge
Technical issues escalating unnecessarily
How we address it
Tiered technical support that raises first-contact resolution and cuts escalations.
Services we deliver for this industry
Compliance and regulatory context
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where an engagement touches payment, health or other regulated data, the relevant group framework applies; certification scope at the DR-entity level is confirmed on request.
Why the Dominican Republic
Telecom support is high-volume and quality-sensitive. The DR's contact-centre maturity means a workforce that handles volume without losing quality, in Spanish and English, on the US business day.
Frequently asked questions
- Can you handle both voice and technical support?
- Yes. Teams cover high-volume inbound voice and tiered technical support, with quality monitoring across both.
- Do you run retention and upsell campaigns?
- Yes. Retention and upsell run alongside support, with the aim of resolving the issue first and presenting relevant offers second.
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.