CorpshoreBusiness process outsourcing
Customer service
Inbound and outbound customer service across voice and non-voice channels, in Spanish and English.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana provides inbound and outbound customer service across voice, chat, email and social channels, in native Spanish and fluent English, from four Dominican locations on the US Eastern business day, under Toronto governance and Law 172-13 compliance.
What's included
- Inbound and outbound voice support
- Chat, email and social message handling
- Dedicated team with a Corpshore team leader
- Calibrated quality monitoring and scorecards
- Agreed service-level and quality reporting
- Work in your CRM, ticketing and telephony tools
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Do agents work in our systems?
- Yes. Teams work in your CRM, ticketing and telephony tools, so your data and workflows stay in your environment.
- Can you cover 24-7?
- Yes. Business-hours, extended and 24-7 coverage are all supported across the four locations.
- Which languages are standard?
- Native Spanish and fluent English as standard, with French, Haitian Creole and further languages on request.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.