CorpshoreIT outsourcing
IT help desk and service desk
IT help desk and service desk for employees and users.
Languages: Español, English +7
Typical team size: 3 to 60+ engineers
Typical ramp: 3 to 8 weeks
Corpshore Dominicana runs an IT help desk and service desk, handling requests and incidents with tiered triage and resolution, in Spanish and English, with coverage on the US Eastern business day and beyond.
What's included
- Request and incident handling
- Tiered triage and resolution
- Password and access support
- Asset and knowledge support
- SLA and quality reporting
- Work in your service-desk tool
How we deliver it
We assemble a dedicated engineering pod that works in your stack, repositories and ceremonies, with code review and testing discipline built in. You get real-time collaboration on the US Eastern business day and agreed reporting on delivery and quality.
Languages and coverage
Delivered in English and Spanish from four Dominican cities, on the US Eastern business day for real-time collaboration with product and engineering.
Compliance and security
Engineering follows secure development practices and Law 172-13. Where the work touches regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- Real-time overlap with US product and engineering teams
- A growing Dominican technical talent base
- Secure development practices under group governance
- Nearshore cost without offshore distance or handoff delay
Frequently asked questions
- Is it ITIL-aligned?
- Teams work to your service-management process; ITIL-aligned handling is supported where you use it.
- Which coverage?
- Business-hours, extended and 24-7 coverage are supported.
- Bilingual support?
- Yes. Spanish and English are standard, with further languages on request.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.