CorpshoreBusiness process outsourcing
Omnichannel support
Unified customer support across voice, chat, email and social under one queue.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana delivers omnichannel support that unifies voice, chat, email and social channels under a single queue and one reporting line, so a customer receives a consistent answer wherever they reach out, in Spanish and English.
What's included
- Voice, chat, email and social in one queue
- Consistent responses across channels
- Unified reporting across all channels
- Routing and prioritisation by channel and urgency
- Dedicated team with quality monitoring
- Work in your existing platforms
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- What counts as omnichannel?
- One team and one queue handling voice, chat, email and social, so context follows the customer across channels.
- Do you integrate with our platform?
- Yes. Teams work in your existing contact platform, so routing and reporting stay in your environment.
- Can volume scale by channel?
- Yes. Staffing flexes across channels and the four cities to match demand.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.