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CorpshoreDominicana

Case studies

Case studies and client outcomes

Fifteen engagements across BPO, IT outsourcing and AI delivery, from Santo Domingo, Santiago, Puerto Plata and Punta Cana.

This portfolio documents fifteen anonymised Corpshore Dominicana engagements across BPO, IT outsourcing and AI delivery, each in the same nine-part structure so a prospective client can find the one closest to their own situation across four delivery sites and four languages.

15

engagements

4

delivery sites

4

languages

13

industries

Anonymisation and reader guidance

Client identities have been anonymised. Industry, size, geography, delivery site, service scope and reported outcomes are presented as they occurred, with identifying detail removed at client request or under confidentiality provisions. Where a figure originates from a client's own internal modelling rather than a jointly measured metric, that is stated in the text and the figure is not presented as a Corpshore claim. Treat these outcomes as directional benchmarks; Corpshore Dominicana produces engagement-specific projections during discovery.

A modern low-rise business and technology park in the Punta Cana corridor at golden hour, corporate rather than resort-like.BPO · Punta Cana
Tourism and hospitality

Direct-booking recovery for a Punta Cana resort group

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A spacious, well-resourced contact centre operations floor at dusk, with clean workstations and generous spacing between desks.BPO · Santo Domingo
E-commerce and retail

Spanish-language customer experience for a US omnichannel retailer

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The Santo Domingo skyline at blue hour, with modern commercial towers and the colonial district beside the Caribbean Sea.BPO · Santo Domingo
Financial services

Contact centre and collections transformation for a Dominican commercial bank

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The city of Santiago in the Cibao valley at late afternoon, with the Cordillera Central mountains on the horizon.BPO · Santiago
Telecommunications

Technical support and field dispatch reduction for a Caribbean telecommunications operator

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A spacious, well-resourced contact centre operations floor at dusk, with clean workstations and generous spacing between desks.BPO · Santo Domingo
Healthcare payer

Member services for a United States regional health plan

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The north coast city of Puerto Plata with Mount Isabel de Torres rising behind it and the Atlantic coastline visible.BPO · Puerto Plata
Insurance

French-language claims and policy servicing for a Canadian insurer

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A warm, candid moment in a modern office common area, with young professionals in relaxed conversation around a communal table.BPO · Santiago
Non-profit and humanitarian

Haitian Creole beneficiary helpline for an international humanitarian organisation

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A modern industrial and logistics park at golden hour, with clean warehouse and office architecture and organised infrastructure.BPO · Santiago
Free zones and manufacturing

Order-to-cash and supplier operations for a free zone medical device manufacturer

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A spacious, well-resourced contact centre operations floor at dusk, with clean workstations and generous spacing between desks.BPO · Santo Domingo
Logistics and transportation

Track-and-trace and customs documentation for a Caribbean freight forwarder

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The Santo Domingo skyline at blue hour, with modern commercial towers and the colonial district beside the Caribbean Sea.BPO · Santo Domingo
Government and public sector

Citizen services contact centre for a Dominican government agency

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A modern software engineering workspace with several developers at standing and seated desks, warm limestone walls and daylight.IT outsourcing · Santo Domingo
Technology and SaaS

QA automation and release engineering for a United States B2B SaaS platform

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A modern software engineering workspace with several developers at standing and seated desks, warm limestone walls and daylight.IT outsourcing · Santiago
Energy and utilities

Application support and data engineering for a Dominican energy distributor

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A data annotation workspace with a high-resolution monitor showing abstract data visualisation in larimar blue and amber.AI delivery · Punta Cana
E-commerce and retail technology

Latin American Spanish training data for a European e-commerce group

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A data annotation workspace with a high-resolution monitor showing abstract data visualisation in larimar blue and amber.AI delivery · Santo Domingo
Healthcare provider

Clinical document processing implementation for a United States health system

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An abstract architectural photograph of a glass facade at dusk, with layered reflections in navy, larimar blue and amber.AI delivery · Puerto Plata
Media and digital platforms

Spanish-language content moderation and classifier training for a Latin American platform

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All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.

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