CorpshoreBusiness process outsourcing
Trust and safety
Trust and safety review that protects users and your platform.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana provides trust and safety review, applying your policies to user reports and content with consistent judgement and wellbeing support, in Spanish, English and further languages, under group information-security governance.
What's included
- Policy application to user reports
- Content and behaviour review
- Escalation of high-risk cases
- Consistent judgement to your guidelines
- Reviewer wellbeing support
- Reporting and quality monitoring
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- How is reviewer wellbeing supported?
- Roles include wellbeing support and clear escalation, recognising the nature of trust-and-safety work.
- Do you work to our policies?
- Yes. Reviewers apply your policies and guidelines, with calibration to keep judgement consistent.
- Which languages?
- Spanish, English and further languages on request to match your user base.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.