CorpshoreIT and software
Application support engineer
You will support the critical systems of Dominican and international clients: commercial and billing systems, incident management, geographic information systems, field workforce management and regulatory reporting tools. This team works by cause, not by ticket. Every priority one incident produces a root cause record and a preventive action. Availability improves because causes are removed, not because fires are put out faster.
About the role
You will support the critical systems of Dominican and international clients: commercial and billing systems, incident management, geographic information systems, field workforce management and regulatory reporting tools. This team works by cause, not by ticket. Every priority one incident produces a root cause record and a preventive action. Availability improves because causes are removed, not because fires are put out faster.
Key responsibilities
- Attend, diagnose and resolve application incidents according to the defined priority levels
- Maintain and update the map of the application infrastructure and its integrations
- Perform root cause analysis for every priority one incident and document the preventive action
- Run and monitor scheduled processes, data loads and integrations between systems
- Diagnose performance problems in databases and queries
- Coordinate with software vendors for escalation of product defects
- Manage deployments, patches and maintenance windows
- Take part in the on-call rotation for critical incidents
- Maintain and improve monitoring, alerting and availability dashboards
- Document operating procedures and resolution guides
- Support the migration of manual processes to automated ones
- Coordinate with the client internal IT teams and operational areas
- Contribute to the data consolidation project as required
- Meet the availability and resolution time targets
Required qualifications
- Native or equivalent Spanish
- English at B2 or above for technical documentation and escalation with international vendors
- Two to five years of experience in application support, systems administration or operations engineering
- SQL at intermediate or advanced level: complex queries, performance diagnosis, stored procedures
- Experience with at least one database engine: Oracle, SQL Server or PostgreSQL
- Knowledge of Linux and Windows Server operating systems
- Understanding of integration architectures: APIs, message queues, batch processes
- University degree in systems engineering, computing, telematics or demonstrable equivalent experience
- Availability for on-call rotation
- Availability to work onsite in Santiago three days per week
- Valid Dominican ID or work permit
Preferred qualifications
- Experience in the energy, utilities, telecommunications or banking sector
- Scripting in Python, Bash or PowerShell
- Experience with data orchestration tools: Apache Airflow or equivalent
- Experience with monitoring platforms: Zabbix, Nagios, Datadog, Grafana
- ITIL Foundation certification
- Experience with incident management systems or geographic information systems
About Corpshore Dominicana
Corpshore Dominicana is the Dominican delivery arm of Corpshore Solutions Corporation, Toronto. We deliver BPO, IT and AI services from four Dominican cities, and we promote from within.
Apply for this role
Corpshore Dominicana is an equal opportunity employer. We handle your data in line with Dominican Republic Law 172-13 on Personal Data Protection.