CorpshoreIndustries
Financial services
PCI-DSS-aligned customer service, collections and back office for banks and fintech.
Core compliance
Ley 172-13
Delivered from
Santo Domingo, Santiago, Puerto Plata, Punta Cana
Corpshore Dominicana delivers customer service, collections, back office and finance operations for banks, lenders and fintech, with PCI-DSS-aligned controls and Law 172-13 compliance, in the US Eastern time zone under Toronto corporate governance.
The sector's operating challenges
Challenge
Handling payment and account data securely
How we address it
PCI-DSS-aligned controls and Law 172-13 compliance, with access and audit controls documented for procurement review.
Challenge
Collections that protect the customer relationship
How we address it
Trained, empathetic collections in Spanish and English that recover balances without damaging retention.
Challenge
Peak-driven back-office backlogs
How we address it
Scalable back-office capacity across four cities that clears backlogs to SLA.
Services we deliver for this industry
Compliance and regulatory context
Delivery follows PCI-DSS-aligned controls for payment data and Law 172-13 for personal data. Group information-security posture supports regulated engagements; DR-entity certification scope is confirmed on request.
Why the Dominican Republic
Financial services demand accuracy, security and same-hours responsiveness. The DR delivers all three: a mature bilingual contact-centre workforce, US Eastern overlap for real-time coordination, and North American governance over the relationship.
Frequently asked questions
- How is payment data protected?
- Through PCI-DSS-aligned handling and Law 172-13 compliance, with documented access and audit controls. The certification scope held at the DR-entity level is confirmed on request.
- Can teams work US banking hours?
- Yes. The DR runs on US Eastern time with no daylight saving, so teams cover the full US banking day in real time, year-round.
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.