CorpshoreIndustries
Tourism and hospitality
Multilingual traveller support, reservations and OTA back office for the DR's flagship sector.
Core compliance
Ley 172-13
Delivered from
Santo Domingo, Santiago, Puerto Plata, Punta Cana
Corpshore Dominicana delivers multilingual traveller support, reservations and online travel agency back office for tourism and hospitality clients, drawing on Puerto Plata and Punta Cana teams with German, Russian, French and English exposure alongside native Spanish, in the DR's flagship export sector.
The sector's operating challenges
Challenge
Seasonal demand spikes that swamp in-house teams
How we address it
Flexible staffing across four cities scales support up for peak season and back down without carrying fixed cost year-round.
Challenge
Guests who expect service in their own language
How we address it
Native Spanish with assessed German, Russian, French and English from the north-coast and eastern resort teams.
Challenge
Fragmented booking, OTA and back-office workflows
How we address it
Omnichannel handling that unifies reservations, OTA operations and post-stay support under one reporting line.
Challenge
Reputation exposure on review and social channels
How we address it
Social and review monitoring with fast, on-brand response in the guest's language.
Services we deliver for this industry
Compliance and regulatory context
Delivery complies with Law 172-13 on Personal Data Protection, with PCI-DSS-aligned handling where booking payments are processed. Certification scope at the DR-entity level is confirmed on request.
Why the Dominican Republic
The Dominican Republic is a global tourism destination, so its workforce has genuine, everyday exposure to international travellers and their languages. Puerto Plata brings German and Russian exposure; Punta Cana brings a hospitality-dominant economy and an international airport. No offshore market can match this native tourism context.
Frequently asked questions
- Which languages can you support for hospitality clients?
- Native Spanish and fluent English as standard, with assessed German, Russian and French from the Puerto Plata and Punta Cana teams that serve those visitor markets directly.
- Can you handle seasonal peaks?
- Yes. Staffing scales across four cities so support expands for high season and contracts afterwards, without carrying fixed headcount cost through the low season.
- Do you process booking payments securely?
- Payment handling follows PCI-DSS-aligned controls and Law 172-13. The certification scope held at the DR-entity level is confirmed on request.
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.