CorpshoreAI delivery
AI-augmented customer experience
AI-augmented customer experience combining agents and automation.
Languages: Español, English +7
Typical team size: 10 to 300+ specialists
Typical ramp: 2 to 5 weeks
Corpshore Dominicana delivers AI-augmented customer experience, pairing trained agents with automation and assist tools so routine contacts resolve faster and agents focus on the complex, in Spanish and English.
What's included
- Agent assist and automation
- Deflection of routine contacts
- Quality and consistency support
- Human-in-the-loop design
- Reporting on resolution and effort
- Work in your platform
How we deliver it
We build a trained annotation or evaluation team working to your guidelines, with layered quality assurance and inter-annotator agreement tracking. Throughput and quality are reported on an agreed cadence, and multilingual work draws on our nine-language base.
Languages and coverage
Delivered in nine languages including Spanish, English, Haitian Creole and French, from four Dominican cities, with scalable specialist capacity.
Compliance and security
Data work follows Law 172-13 and group information-security controls, with access restricted and audited. Certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- AI delivery capability most Dominican BPO providers do not offer
- Multilingual training data from a nine-language base
- Layered quality assurance and inter-annotator agreement tracking
- Group information-security governance over data handling
Frequently asked questions
- Does AI replace agents?
- No. Automation handles routine contacts so trained agents focus on complex, high-value interactions.
- Do you design human-in-the-loop?
- Yes. Human-in-the-loop design keeps quality high and escalation clean.
- What do you report?
- Resolution rates and customer effort, so the impact of automation is measured.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.