CorpshoreBusiness process outsourcing
Technical support
Tiered technical support and troubleshooting for products, software and devices.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana provides tiered technical support and troubleshooting, from tier 1 triage to tier 3 resolution, in Spanish and English, with US Eastern overlap so complex escalations coordinate with your engineering team in real time.
What's included
- Tier 1 to tier 3 technical support
- Troubleshooting for products, software and devices
- First-contact resolution focus
- Structured escalation to your engineering team
- Knowledge-base contribution and maintenance
- Quality monitoring and reporting
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Do you offer tier 3 support?
- Yes. Teams span tier 1 to tier 3, with US Eastern overlap so escalations coordinate with engineering in real time.
- Can agents ramp on a complex product?
- Yes. Ramp includes product training and knowledge-base work, and typical ramp is two to six weeks depending on complexity.
- Is support bilingual?
- Yes. Native Spanish and fluent English are standard, with further languages on request.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
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