CorpshoreBusiness process outsourcing
Billing and invoicing
Billing, invoicing and payment support with accuracy and PCI-DSS-aligned handling.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana handles billing, invoicing and payment enquiries with PCI-DSS-aligned handling where payment data is processed, to agreed accuracy targets, in Spanish and English, under Law 172-13 compliance.
What's included
- Invoice generation and validation
- Billing enquiry handling
- Payment processing support
- PCI-DSS-aligned handling of payment data
- Quality monitoring and reporting
- Work in your billing systems
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Is payment data secure?
- Payment handling follows PCI-DSS-aligned controls and Law 172-13; certification scope at the DR-entity level is confirmed on request.
- Do you handle billing enquiries?
- Yes. Billing enquiry handling runs alongside invoice generation and payment support.
- Which systems do you use?
- Your billing systems, so financial data stays in your environment.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
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