CorpshoreBusiness process outsourcing
Collections
Empathetic, effective collections that protect the customer relationship.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana runs collections in Spanish and English that recover balances while protecting the customer relationship, with compliance-aware practices and quality monitoring, on the US Eastern business day.
What's included
- Early and late-stage collections
- Empathetic, relationship-protecting approach
- Compliance-aware calling practices
- Payment arrangement support
- Quality monitoring and reporting
- Work in your systems
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Do you follow collections regulations?
- Yes. Collections follow compliance-aware practices and Law 172-13; market-specific rules are agreed at the start.
- Will this damage retention?
- The approach is empathetic and relationship-protecting, aiming to recover balances without losing the customer.
- Which languages?
- Spanish and English as standard, with further languages on request.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
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