CorpshoreBusiness process outsourcing
Help desk
Internal and external help desk for employees or customers.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana runs a help desk for employees or customers, handling requests, incidents and how-to enquiries, with ticket triage and resolution, in Spanish and English, on the US Eastern business day.
What's included
- Request and incident handling
- Ticket triage and resolution
- Knowledge-base support
- Escalation management
- Quality monitoring and reporting
- Work in your service-desk tool
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Internal or external help desk?
- Both. Teams support employee-facing and customer-facing help desks with the same triage discipline.
- Do you follow ITIL practices?
- Teams work to your service-management process; ITIL-aligned handling is supported where you use it.
- Which tool do you use?
- Your service-desk tool, so tickets and data stay in your environment.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.