CorpshoreBusiness process outsourcing
Order management
End-to-end order processing, tracking and exception handling.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana manages orders end to end, from entry and tracking to returns and exception handling, accurately and to SLA, in Spanish and English, on the US Eastern business day.
What's included
- Order entry and validation
- Order tracking and status updates
- Returns and exception handling
- Coordination with fulfilment and carriers
- Quality monitoring and reporting
- Work in your order systems
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Do you handle returns?
- Yes. Returns and order exceptions are part of the service, resolved quickly and accurately.
- Can you coordinate with carriers?
- Yes. Teams coordinate with fulfilment and carriers to keep orders and customers aligned.
- Which systems do you use?
- Your order systems, so order data stays in your environment.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
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