CorpshoreBusiness process outsourcing
Social media support
Customer support and monitoring across social media channels.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana provides social media support and monitoring, responding to comments and messages on brand and in the customer's language, with escalation for reputation-sensitive issues, on the US Eastern business day.
What's included
- Comment and message response
- Social listening and monitoring
- On-brand tone in the customer's language
- Escalation for reputation-sensitive issues
- Reporting on volume and sentiment
- Work in your social platform
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Do you monitor as well as respond?
- Yes. Social listening runs alongside response, with escalation for issues that need brand attention.
- Which languages?
- Spanish and English as standard, with further languages on request to match your audience.
- Do you report sentiment?
- Yes. Reporting covers volume and sentiment so you can see how the audience is responding.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.