CorpshoreBusiness process outsourcing
Travel and reservations
Travel, tour and reservation support with multilingual capability.
Languages: Español, English +7
Typical team size: 5 to 200+ seats
Typical ramp: 2 to 6 weeks
Corpshore Dominicana handles travel, tour and reservation support, from booking and changes to enquiries, with multilingual capability from the Puerto Plata and Punta Cana teams that serve the tourism market directly.
What's included
- Booking and reservation handling
- Changes, cancellations and refunds
- Multilingual traveller support
- OTA and GDS workflow support
- Quality monitoring and reporting
- Work in your reservation systems
How we deliver it
We staff a dedicated team led by a Corpshore team leader, ramped on your product, tone and systems. Quality is monitored against calibrated scorecards, and you receive agreed reporting on volume, service level and quality on a regular cadence. Teams work in your ticketing and telephony tools, not ours.
Languages and coverage
Available in Spanish and English as standard, with French, Haitian Creole and further languages on request, from Santo Domingo, Santiago, Puerto Plata and Punta Cana. Business-hours, extended and 24-7 coverage are all supported.
Compliance and security
Delivery complies with Dominican Republic Law 172-13 on Personal Data Protection. Where the work touches payment, health or other regulated data, the relevant group security framework applies; certification scope at the DR-entity level is confirmed on request.
Why Corpshore Dominicana
- US Eastern time zone with full business-day overlap, no daylight saving
- Native Spanish and fluent English, with seven further languages
- Toronto corporate governance over a Dominican delivery entity
- Promote-from-within culture that lowers attrition and protects account continuity
Frequently asked questions
- Which languages for travellers?
- Native Spanish and fluent English, with assessed German, Russian and French from the tourism-market teams.
- Do you handle OTA workflows?
- Yes. OTA and reservation-system workflows are supported, including changes and refunds.
- Can you scale for peak season?
- Yes. Staffing scales across four cities for peak travel season and contracts afterwards.
Related services
Ready to evaluate a nearshore partner?
Book a discovery call or request a proposal. We respond to qualified enquiries within one business day.
All engagements comply with Dominican Republic Law 172-13 on Personal Data Protection.
Looking for work?
Browse open roles across four Dominican cities, or join the talent community and we will reach out when a match opens.